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FREQUENTLY ASKED

The questions we hear most often.

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What spacecraft buses does LTL.ai support?

Out of the box: the major commercial buses for LEO smallsats and GEO platforms used by our launch customers. New buses are integrated via the Adapter SDK in 1–2 sprints typically. Bring us a bus, we'll discuss timeline.

How long does deployment take?

14 days median from contract to first commanded maneuver for cloud deployments. Sovereign and air-gapped deployments take longer — usually 60–90 days depending on environment readiness.

Do you replace our existing flight dynamics tools?

You can keep them. LTL.ai integrates with STK, GMAT, FreeFlyer, and most major FD systems. Customers often run TACK alongside an existing FD tool for the first quarter, then migrate primary planning once they've calibrated trust.

Can we self-host?

Yes. Single-tenant sovereign deployments are available, including fully air-gapped for the highest assurance environments. See the security page.

What does pricing look like?

Annual contracts based on operational asset count and feature scope. We don't publish a list price — too many regimes — but we always start a sales conversation with a budgetary number within 24 hours of the first call.

Is TACK certified for safety-critical operations?

TACK is designed to support safety-critical operations under your safety case. We provide the artifacts (audit logs, control traces, policy evaluations) that underwriters and regulators require. The safety case is yours to own.

What about ITAR / export control?

ITAR/EAR-aware sharing controls are built in. US-based deployment with US-citizen support team is available for ITAR-impacted programs. Federal sales: justin@pondata.com.

What's your uptime track record?

99.99% SLO. Multi-region active-active with no command loss on failover. Public status page available to customers.

Do you offer training?

Yes. A standard onboarding includes 3 days of in-person training for your mission engineering team and 2 weeks of pair-operations with our team. Ongoing learning paths in the customer portal.

How do you handle data residency?

Customer-configurable. US, EU, and partner-sovereign regions available. Telemetry never leaves your selected region; metadata can be tightly scoped.

Still have questions?

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